About Us Yachtgrot are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Yachtgrot.com
Neptune house,
Sandy lane,
Caldicot,
Monmouthshire
NP264NA
UK
Cardiff United Kingdom +44 (0) 02921 25 0147
Fort Lauderdale, FL, United States + 1 (954) 990-0147
Mobile Phone: uk Telephone during GMT hours only please 07853162486
Fax: [Please use Email]
Email: sales [at] yachtgrot [dot] com
or you can call for free on skype (press button below)
How to find our UK office |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Please read shipping in full.
Our delivery charges are set to standard rates. - UK mainland £10
- Europe £20 ( About Euro’s 30 )
- Rest of the world £30 ( About $40 )
You will see the total amount you have to pay before you confirm the order.
Unfortunately we have to charge more carriage for items outside UK mainland.
On some orders the carriage will come to more than the amount you have been charged. Were this happens we will contact you immediately to inform you, we will always attempt to keep this to a minimum but in some cases we can not help what the delivery company’s charge to certain country’s. If you have any doubts please do not hesitate to contact us. UK Highlands & Islands - varies depending upon weight Please contact us
Europe Mainland - varies depending upon weight Please contact us
Rest of world - varies depending upon weight Please contact us UK-We aim to despatch goods in stock within 2 working days,
Outside of the UK we aim to deliver to you within 28 working days. Occasionally items are not immediately available - we will then despatch as much of your order as we can immediately and back-order the unavailable item for delivery at a later date at no extra charge. We only collect payment for items as despatched.
You will always get confirmation that you order has been despatched if the postage is correct. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . International orders are generally received in under 28 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on My Phone Number (International +44 My Phone Number) or fax us on or write to us at Neptune house, Sandy lane, Caldicot, NR. Newport, Monmouthshire Np26 5Aj United Kingdom |
Privacy Policy yachtgrot do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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